Frequently asked Questions
1. How long is the waitlist?
Vancouver Coastal Health only provides us with the information where a person is on the waitlist. They do not communicate how long the person will have to wait for a room.
2. Will my family member be able to get a single room?
This depends on the rooms that are available at the time. However, after admission a person can request to be put on the internal waitlist for a single room.
3. Are there any outside activities available?
Based on resident and family suggestions, there are regular outings which will be accommodated as much as possible. For medical appointments, we can arrange for accommodations if required. The expenses are not covered by the care home and the resident or the Power of Attorney or Substitute decision maker is responsible for the cost. If there is a need for a companion, this would also be a responsibility of the POA or SDM.
4. Are small appliances like a mini fridge or a coffee maker allowed in the room?
For safety reasons, any appliances that generate heat are not allowed. Refrigerators are generally permitted if its maintenance and cleaning was discussed prior to purchasing.
5. Does every room have a private washroom or bathroom?
The rooms are either private or semiprivate. All rooms have washrooms which means residents in semiprivate rooms would share the washroom. None of the rooms have a private bathing room.
6. What kind of furniture does the care home provide?
The hospital bed and the side drawer are provided by the care home to all residents.
7. Does the care home provide private beds?
No, at this time we only provide public beds.
8. Is physiotherapy available on site?
We have rehabilitation services including an occupational therapist, a physiotherapist, and rehab aids. The services are normally available Monday to Friday.
9. How can I participate in the decision making?
The care home is open 24 hours. You can call the care home directly with your comments. Families and residents are invited to care conferences. These meetings are interdisciplinary meetings and are held at least once a year for each resident. You can communicate with us via phone, emails, or through the inquiry box located at the entrance of the care home.
10. What other services can my loved one benefit from that are provided in the care home?
- Dentist, foot care nurse, podiatrist, audiologist, optometrist, in-house physicians, pharmacist.
- We also have an in-house dietician, a music therapist, and an art therapist.